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| Technical Support Engineer |
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Sydney, NSW |
With offices in more than 22 countries and 6,200 alliance partners in over 100 countries our client is the global leader and the most trusted name in on-demand access. They serve more the 160,000 organisations around the globe including 98% of the fortune 500. This is a fantastic organisation to work for and an opportunity not to be missed!
This position is responsible for responding to and resolving complex customer problems via phone and email for this company's products. The support focuses on in-depth problem analysis on these products and their integration into enterprise-wide mixed environments. These corporate networks often include Windows, Unix and/or Novell integration as well as custom applications and Back Office server management systems.
To secure this role, you will need previous experience in problem solving in a customer support role, along with excellent written and verbal communication skills. Implementation/configuration and theoretical experience with all of the following technologies are required for this position:
Basic understanding of WAN and LAN switching and routing. Basic knowledge of Microsoft Web services (IIS) Basic knowledge of Databases eg SQL.
Good knowledge of the following protocols:
(TCP/IP, SSL) Intermediate understanding of DNS Working knowledge of SSL VPN Working knowledge of Firewalls and Proxies Security (SSL/TLS, PKI, Certificates) Practical knowledge using network sniffers and protocol analyzers (eg Ethereal, Sniffer, TCPDump) to assist with troubleshooting networking issues. A good understanding of Server Operating Systems (FreeBSD, Windows and Linux). A sound understanding of common enterprise authentication mechanisms (RADIUS, RSA, LDAP, TACACS+. Client Certificates). This position requires a BS in Computer Science or equivalent experience. You must also have 1-2 years experience in a technical customer support environment.
If you feel you have the right attitude and is seeking that next career move, don't miss this exciting opportunity and apply today by sending your CV to (see below). |
| Industry: Other |
Sector: Private |
| Profession: I.T. & T |
Work Type: Full Time |
| Role: Network & Systems |
Reference Number: JSSYDCCS22452/1066785
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Nearest Transport:
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Contact Details:Joe Allen
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